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Our Terms and Conditions are stated here. Please select the appropriate link from below:


 
 
 
 
 
 
 Our Standard Terms and Conditions (Consumers)
  
 
Please read these terms carefully, and print and keep a copy of them for your reference.
 
About Us
 
This website is owned by:
 
Continental Product Engineering Ltd, Loddon Industrial Park, Loddon, Norfolk, N14R 6JD.
 
If you need to contact us, please e-mail us at enquiries@continental-uk.com
VAT number: GB 595260125
Company registration number: 2700257
Phone: 01508 528 060
 
Making a contract with us:
 
When you place an order with us, you are making an offer to buy goods, this order is placed on the basis of these terms and conditions. We will send you an e-mail to confirm that we have received your order.
 
How to place an order:
 
Placing an order with us is very straight forward, simply find the item you wish to purchase and add the item to your shopping cart. Once you have selected all the items you wish to purchase, click on the checkout button where you will be asked for a few details to complete the order; postcode for delivery costs etc.
 
We accept payment via credit and debit card, as well as PayPal. If you prefer not to pay online you can call us on 01508 528 060  to make a card payment over the phone. Alternatively you can pay via cheque, again simply call us for an order number.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct it.

You will receive a “confirmation of order” email, this is to indicate that we have received your order but does not indicate that a contract exists between us. We will email acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. 
 
Delivery:
 
Delivery charges are based on the weight of products ordered. The majority of orders are sent via Royal Mail or Fedex with larger orders being sent via palletised delivery. Delivery charges will be automatically calculated at checkout.
 
We will always aim to deliver the goods within your requested timescales, and in any event within 30 days of entering into a contract with you, in the unlikely event where we are unable to deliver the goods within 30 days we will contact you and you will be free to cancel the contract and we will reimburse you within 30 days of cancellation.
 
We will e-mail you when your order has been shipped.
 
We will assume responsibility for the goods whilst they are in transit, if they are lost in transit or arrive damaged on arrival, we will replace them free of charge. In order for us to address this matter with the carriers within their required time limits, you must notify us within 3 days of receipt of delivery for damaged goods, and within 5 days of receipt of shipping e-mail for non receipt of goods.
 
Next Day Delivery Options - Orders must be placed and received before 12pm. Mon-Fri deliveries only - no Saturday deliveries. Dispatches and Deliveries will not be made on Bank Holidays. Next Day Deliveries to Highlands and Islands addresses cannot be guaranteed.
 
Cancellation and returns:
 
You can cancel your contract at any time up to 7 working days after the day of your delivery. To do this, please e-mail us.
 
You do not have to give any reason for cancellation; however, a brief explanation will help us to improve the service we offer to customers in the future.
 
If you cancel, you must return the goods to us at your own expense. You must ensure that the goods are packed adequately to protect against damage.
 
If you fail to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
 
Subject to the above mentioned conditions, we will reimburse you in full as soon as possible after the goods are received, and in any event, within 30 days of that date.
 
This cancellation does not affect your legal rights, for example, if goods are faulty or misdescribed.
 
Faulty Goods:
 
If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights.
 
Changes to these terms:
 
These terms were last changed 6th August 2010.
 
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.
 
 
 
 
 
 
 
 
 
 
 Our Standard Terms and Conditions (Trade Accounts)
 
Please read these terms carefully, and print and keep a copy of them for your reference.
 
About Us
 
This website is owned by:
 
Continental Product Engineering Ltd, Loddon Industrial Park, Loddon, Norfolk, N14R 6JD.
 
If you need to contact us, please e-mail us at enquiries@continental-uk.com
VAT number: GB 595260125
Company registration number: 2700257
Phone: 01508 528 060
 
1.General All goods supplied by us are supplied on the following terms and conditions and no variations hereof or term inconsistent herewith shall have effect unless such variation or term is expressly accepted by us in writing under the hand of an officer of the Company, or a person authorised to sign on behalf of the Company.
2.Acceptance Unless previously withdrawn or otherwise specified by us in writing our quotations are open for acceptance within 30 days from the date on which they are made.
3.Prices We reserve the right to vary our prices without notice and unless otherwise expressly specified in our quotation Goods are supplied at the price ruling at the date of dispatch.
 
4.Payment
(a)Unless otherwise agreed payment for Goods for delivery within the United Kingdom shall be due at the time of or before dispatch from our works except where Goods are dispatched C.O.D. Subject to satisfactory trade reference a credit account may be opened by you in which case payment shall be due not later than 30 days from date of delivery. In the case of credit account customers punctual payment is a condition precedent to further deliveries and in no case is any deduction allowed.
(b)In the case of orders for delivery outside the United Kingdom unless otherwise agreed with you to the contrary payment shall be due as soon as we notify you that the Goods are ready for shipment and no Goods will be shipped until payment has been received by us in full.
5.Delivery
(a)Unless otherwise agreed Goods for delivery within the United Kingdom will be dispatched and the cost of the Goods plus carriage will be invoiced to the Buyer on the day of dispatch.
(b)In all cases dates quoted by us for delivery are subject to confirmation by us at the time your order is placed.
(c)We will use our best endeavors to deliver promptly and in accordance with the times stated by us but all such times must be treated as estimates only and we shall be under no liability whatsoever for any failure or delay in dispatch or delivery nor for any loss or damage whatsoever arising there out.
(d) Next Day Delivery Options - Orders must be placed and received before 2pm. Mon-Fri deliveries only - no Saturday deliveries. Dispatches and Deliveries will not be made on Bank Holidays.
6.Title and Risk
(a) Full and complete property in and title to the Goods will remain with the Seller until full payment is received by the Seller of the price therefore and of all other amounts due from the Buyer to the Seller. Until such payment the Buyer shall have possession of the Goods as a fiduciary agent for the Seller and shall store the Goods in such a way as to enable them to be identified as the property of the Seller. The Buyer shall not remove, alter or render illegible identification marks on the Goods or packing materials.
(b)Where the Buyer is purchasing the Goods for re-sale or hire the Buyer shall be entitle to resell or hire the Goods to a third party in the ordinary course of its business subject to the Buyer satisfying the following conditions for so long as any amount remains due to the Seller:
[i]The Buyer shall on behalf of the Seller make a written record identifying Goods sold or hire pursuant to each transaction the name and address of the customer to whom such Goods are sold or hired and the site at which such Goods are located. Such record shall be the property of the Seller and shall be open for inspection on request.
[ii]Where the Goods are hired to a third party the terms of hire shall be in such form as the Seller shall designate or approve or if no such form is designated or approved shall provide for the hire to determine forthwith upon the Buyer taking or suffering any of the steps specified in paragraph (c)[i] of this Condition.
[iii] The Buyer shall upon written request from the Seller assign to the Seller all the rights and claims which the Buyer may have against its customers arising from any such resale or hire.
(c) If the Buyer
[i] Enters into a Deed of Agreement or becomes bankrupt or compounds with his creditors or has a receiving order made against him or if (being a Company) an order is made or a resolution is passed for the winding up of the Buyer or if a receiver or administrator is appointed of any of the Buyer's assets or undertaking or if circumstances arise which entitled the Court of a creditor to appoint a receiver or manager or which entitled the Court to make an Administration Order or a Winding Up Order or if the Buyer takes or suffers any similar action in consequence of debt;
[ii]commits any breach of this or any contract between the Seller and the Buyer;
the right of the Buyer to resell or hire the Goods under paragraph (b) of this Condition shall determine forthwith and the Seller may without prejudice to any of his other rights stop any Goods in transit and/or suspend further deliveries and/or determine the rights of the Buyer under this Condition and/or by notice in writing to the Buyer to determine the contract and/or require the Buyer to repossess and deliver up the Seller any Goods title to which remains with the Seller.
Where Goods title to which remains with the Seller form part of an installation using or intended to use a consumable product the Seller reserves the right to make arrangements to continue the supply of the consumable product without repossessing the Goods.
(d)The Seller reserves the right to repossess any Goods of which payment is overdue and thereafter to resell the same and for this purpose and for the purpose of taking possession of the records maintained by the Buyer for the Seller pursuant to this Condition hereby grants an irrevocable right and license to the Seller and its agents to enter upon all or any of its premises with or without vehicles during normal business hours. This right shall continue to subsist notwithstanding the termination of the contract for any reason and is without prejudice to any accrued rights of the Seller thereunder or otherwise.
(e)Risk in the Goods shall pass to the Buyer on the earlier of delivery or dispatch of the Goods by the Seller to the Buyer.
(f)Where the Goods are sold for delivery outside the United Kingdom the foregoing provisions of this Condition shall not apply. Such Goods shall be sold on an FOB basis or on the basis of such other international trade term shall be agreed in writing. The meaning of the term FOB or any other international trade term shall be that contained in Incoterms as revised from time to time.
7.Notification of Damage or Loss In case of alleged shortage or damage you must endorse the driver's receipt accordingly and submit a written claim to us and to the carriers within three days after delivery. Written notice of non-delivery must be given to us within ten days after the date of dispatch of the Goods to you as notified in our advice note and/or in our invoice. Claims made outside these time limits cannot be entertained.
8. Recommendations, Illustrations, Specifications etc.
(a) Recommendations regarding the use of the Goods supplied to us are based on tests and experience and are considered to be reliable. However, since the conditions under which such tests are applied and to which they may subsequently be subjected when in service are beyond our control, we do not guarantee except as specified in Condition 9 hereof the results obtained nor can we guarantee the accuracy of any specification, illustrations, drawings or other particulars of our Goods combined in any of our catalogues, price lists, advertisements or any other publication issued by us.
(b) Where possible all goods will be supplied from manufacturers with formal quality assurance accreditation. However, some overseas manufacturers do not yet have any quality assurance standards and we reserve the right to supply Goods from these Manufacturers unless otherwise specified by our customers.
9.Warranty
(a) In the event that any of the Goods are found defective as a result of any fault or defect which occurred during Manufacture of the Goods, we will provide such reasonable assistance to the Buyer as may be required in pursuing any claim against the Manufacturer of the Goods.
(b) In addition to our obligations in Condition 9 (a).
we will provide a 12 months warranty on all products sold and will at our option either repair or replace the defective Goods. Any Goods repaired or replaced by us will be subject to the conditions with any necessary alterations PROVIDED ALWAYS THAT the Buyer:
[i] First satisfies that the Goods were properly handled, stored or properly used for their intended purpose after they were delivered to
the Buyer.
[ii] Has notified us in writing of any defect within seven days of discovery of such defect.
[iii] Shall not recover any amount under this Warranty in excess of the value of the defective item.
10 Installments In the case of Orders for delivery of Goods by installments each installment shall be deemed to be sold under a separate Contract and payment for each installment is to be made on the due date as a Condition Precedent to future deliveries.
11 English Law English Law shall apply and any dispute shall be settled in the English Courts.
 
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